Careers

Corporate Careers

We are seeking a passionate and driven Marketing E-Commerce Manager to join our dynamic team at Bailey’s Fine Jewelry. The ideal candidate will be proficient in both Shopify and WordPress, with a deep understanding of e-commerce operations, website management, online product management, and website administration. As the E-Commerce Manager, you will play a crucial role in enhancing our online presence, driving sales, and ensuring a seamless shopping experience for our customers.

Responsibilities:

  • Website Management:
    • Oversee the day-to-day operations of the website across all brands
    • Create and manage web pages, product tags, product categories, and more as specified by the marketing team and merchandising team.
    • Manage product listings, ensuring accurate and engaging product descriptions, high-quality images, and relevant details.
    • Monitor website performance, troubleshoot issues, and collaborate with technical support when necessary.
    • Monthly website/google anayltics reporting with recommendations for future enhancements
  • Content Creation and Page Management:
    • Create new pages as needed, including product pages, landing pages, and promotional pages as specified by the marketing team
    • Optimize existing pages for search engines (SEO) to improve visibility and search rankings.
    • Ensure consistent branding and design across all online platforms.
    • Index current pages for SEO improvements
    • Implement/update and adhere to brand standards provided by vendor partners
  • Customer Experience:
    • Collaborate with the Virtual Sales team to address any customer inquiries related to the website, products, and orders.
    • Implement user-friendly features to enhance the overall customer experience (gift card experience, wishlist experience, etc)
  • Collaboration and Communication:
    • Act as the point person for all website-related matters, coordinating with cross-functional teams such as marketing/virtual sales, merchandising, and IT.
    • Communicate updates, changes, and enhancements to relevant stakeholders.
    • Work closely with CMO and Marketing Director  to develop strategies to drive profitable growth. 
    • Willingness to understand and work closely with our POS system
    • Streamline and maintain internal stock search to improve end-user function

Qualifications:

  • Proven experience as a Marketing E-Commerce Manager or similar role 
  • Proficiency in Shopify and WordPress is a must.
  • Strong understanding of e-commerce operations, website administration, and online product management.
  • Understanding of SEO best practices and how to implement changes to improve SEO
  • Excellent attention to detail and organizational skills.
  • Creative mindset with the ability to enhance the visual appeal of product listings and website pages.
  • Strong analytical skills to interpret data and make informed decisions.
  • Effective communication and collaboration skills.

Our Marketing E-Commerce Manager will work full-time, in person, at our Bailey’s Corporate Office. 

APPLY NOW

Cameron Village - Raleigh

The role of a Bailey’s Client Service Specialist plays a key part in the success of the Bailey’s business. This role is about giving legendary customer service in your department with excellence. We strive to do our jobs with EXCELLENCE. As a part of the repair consultant team you ensure that we give all patrons extraordinary service, offer them jeweler repair options and suggestions, and execute all responsibilities of your department with excellence.

Company core values, service standards, processes, and procedures should be executed consistently with excellence. In this role you must be able multi-task while always putting the patron first. Clear communication skills with patrons and jewelers for descriptions of jewelry repair are imperative. Your role is helping advise our patrons on the repair options necessary to keep treasured jewelry in new condition.

Specific Responsibilities:

  • Work directly with patrons and deliver a great customer service experience
  • Evaluate jewelry to suggest repair options to patrons
  • Watch repair evaluation
  • Clean and check jewelry
  • Create basic repair estimates on the spot with patrons
  • Deliver jewelry repairs for patron pick up
  • Use POS system to take in repairs, cashier repairs, and make detailed notes of repair options
  •  Maintain an up to date knowledge of all product categories
  • Ensure adherence to company retail operating and security procedures
  • Partner with support team in the repair process and follow up on customer communication
  • Embrace and utilize technology to enhance customer experience
  • Create a positive and rewarding patron experience, that is warm and exciting in all customer interactions
  • Provide exceptional customer service by ensuring that the patron always takes priority
  • Fully support and align with all key business initiatives
  • Remain current and knowledgeable of industry trends, to determine opportunities to maximize sales within the market
  • Collect meaningful customer data for the purpose of building relationships and personalizing future client development opportunities

Core Competencies:

  • Customer Focus
  • Tech Savvy
  • Demonstrates Self-awareness
  • Plans and aligns
  • Action Oriented
  • Resourceful
  • Optimizes work processes
  • Situational adaptability
  • Resilient
APPLY NOW

Crabtree Valley Mall - Raleigh

We are looking for people who are passionate, driven, and ready to join a winning team! Our team is full of people who are driven and passionate (hungry), take an active pursuit in growth and learning (humble), and know how to build rewarding relationships with clients (smart/emotionally intelligent). In order to be successful, you will have to be a master in sales, networking, clienteling, and give 100% at all times.

Bailey’s Fine Jewelry is in the top 1% of jewelers in the country. It has been family owned and operated for over 75 years, is a member of both the Continental Buying Group and AGS (American Gem Society) and has five locations. Bailey’s is taking not only the jewelry business by storm, but we are the innovators for client experiences. You won’t find a place as unique as Bailey’s and it all starts with our team. Do you have what it takes to be a part of the best of the best in the country? If so, this is the place for you!

What makes this place for you?

  • We hire professionals, so you are treated like a professional. No micromanaging.
  • Our culture is unlike anything you have experienced. We are family and have fun as a team.
  • We have a very competitive compensation plan with wonderful benefits.

What does it take to be a part of this team?

  • Be Humble
  • Stay Hungry. Give it 100% every day!
  • Build rewarding relationships with clients. Be emotionally intelligent, which allows you to communicate with the diverse clientele we serve.

Desired Skills:

  • Previous retail or luxury retail sales or relevant clientele-focused experience.
  • Proven track record in achieving sales results.
  • Open availability
  • Can-do attitude!
APPLY NOW

Lynndale Shoppes - Greenville

We are looking for people who are passionate, driven, and ready to join a winning team! Our team is full of people who are driven and passionate (hungry), take an active pursuit in growth and learning (humble), and know how to build rewarding relationships with clients (smart/emotionally intelligent). In order to be successful, you will have to be a master in sales, networking, clienteling, and give 100% at all times.

Bailey’s Fine Jewelry is in the top 1% of jewelers in the country. It has been family owned and operated for over 75 years, is a member of both the Continental Buying Group and AGS (American Gem Society) and has five locations. Bailey’s is taking not only the jewelry business by storm, but we are the innovators for client experiences. You won’t find a place as unique as Bailey’s and it all starts with our team. Do you have what it takes to be a part of the best of the best in the country? If so, this is the place for you!

What makes this place for you?

  • We hire professionals, so you are treated like a professional. No micromanaging.
  • Our culture is unlike anything you have experienced. We are family and have fun as a team.
  • We have a very competitive compensation plan with wonderful benefits.

What does it take to be a part of this team?

  • Be Humble
  • Stay Hungry. Give it 100% every day!
  • Build rewarding relationships with clients. Be emotionally intelligent, which allows you to communicate with the diverse clientele we serve.

Desired Skills:

  • Previous retail or luxury retail sales or relevant clientele-focused experience.
  • Proven track record in achieving sales results.
  • Open availability
  • Can-do attitude!
APPLY NOW

Do you want to be a part a winning team with the right heart? Surround yourself with A players, and people who are successful? If so, you are looking in the right place. Bailey’s is in the top 1% of jewelers in the country. Bailey’s Fine Jewelry’s employees are what make Bailey’s so special and successful. They are among the most accredited professionals in the jewelry industry. Including graduate gemologists, master bench jewelers and watch makers, Gemological Institute of America accreditation, as well as American Gem Society accreditation, Bailey’s staff is educated and prepared to handle every jewelry need. Bailey’s employees have the right heart, the right attitude and a love for what we do. We also stay very involved in the community and participate in a great deal of philanthropy.

The role of our Sales Support Specialist plays a key part in the success of the Bailey’s business. They are the key to our mission of providing the best customer service experience in the country. We strive to do our jobs with excellence. You ensure we are giving legendary service and support the sales and repair and design team to ensure we are staying planned and organized with everyone’s eyes focused on the goals. Our stores are a fast paced environment, and we have the largest and most beautiful jewelry and gift selection in the country. We provide great tools for coaching and training; all you have to do is show up with the right heart and be teachable!

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Key responsibilities include but are not limited to:

  • Delivering legendary customer service
  • Executing operational responsibilities on a consistent basis
  • Maintain store luxury appearance
  • Maintain company clienteling standards for in-store events
  • Assist in executing in-store events
  • Execute daily reconciliation of POS system
  • Consistently delivery customer service standards
  • Assist in inventory controls
  • Oversee transferring and receiving of merchandise
  • Process and receive special orders, layaways, and all POS transactions

Desired Skills:

  • Professional appearance
  • Outstanding customer service skills
  • Possess basic math skills to conduct transactions; the ability to handle cash and to maintain and balance a cash drawer.
  • Exceptional clientele, customer relationship-building skills
  • Demonstrate strong verbal and written communication skills
  • Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook
  • Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
  • Open Availability

We are hiring for both part-time and full time-positions.

APPLY NOW

West End Plaza - Rocky Mount

We are looking for people who are passionate, driven, and ready to join a winning team! Our team is full of people who are driven and passionate (hungry), take an active pursuit in growth and learning (humble), and know how to build rewarding relationships with clients (smart/emotionally intelligent). In order to be successful, you will have to be a master in sales, networking, clienteling, and give 100% at all times.

Bailey’s Fine Jewelry is in the top 1% of jewelers in the country. It has been family owned and operated for over 75 years, is a member of both the Continental Buying Group and AGS (American Gem Society) and has five locations. Bailey’s is taking not only the jewelry business by storm, but we are the innovators for client experiences. You won’t find a place as unique as Bailey’s and it all starts with our team. Do you have what it takes to be a part of the best of the best in the country? If so, this is the place for you!

What makes this place for you?

  • We hire professionals, so you are treated like a professional. No micromanaging.
  • Our culture is unlike anything you have experienced. We are family and have fun as a team.
  • We have a very competitive compensation plan with wonderful benefits.

What does it take to be a part of this team?

  • Be Humble
  • Stay Hungry. Give it 100% every day!
  • Build rewarding relationships with clients. Be emotionally intelligent, which allows you to communicate with the diverse clientele we serve.

Desired Skills:

  • Previous retail or luxury retail sales or relevant clientele-focused experience.
  • Proven track record in achieving sales results.
  • Open availability
  • Can-do attitude!
APPLY NOW

The role of a Bailey’s Client Service Specialist plays a key part in the success of the Bailey’s business. This role is about giving legendary customer service in your department with excellence. We strive to do our jobs with EXCELLENCE. As a part of the repair consultant team you ensure that we give all patrons extraordinary service, offer them jeweler repair options and suggestions, and execute all responsibilities of your department with excellence.

Company core values, service standards, processes, and procedures should be executed consistently with excellence. In this role you must be able multi-task while always putting the patron first. Clear communication skills with patrons and jewelers for descriptions of jewelry repair are imperative. Your role is helping advise our patrons on the repair options necessary to keep treasured jewelry in new condition.

Specific Responsibilities:

  • Work directly with patrons and deliver a great customer service experience
  • Evaluate jewelry to suggest repair options to patrons
  • Watch repair evaluation
  • Clean and check jewelry
  • Create basic repair estimates on the spot with patrons
  • Deliver jewelry repairs for patron pick up
  • Use POS system to take in repairs, cashier repairs, and make detailed notes of repair options
  •  Maintain an up to date knowledge of all product categories
  • Ensure adherence to company retail operating and security procedures
  • Partner with support team in the repair process and follow up on customer communication
  • Embrace and utilize technology to enhance customer experience
  • Create a positive and rewarding patron experience, that is warm and exciting in all customer interactions
  • Provide exceptional customer service by ensuring that the patron always takes priority
  • Fully support and align with all key business initiatives
  • Remain current and knowledgeable of industry trends, to determine opportunities to maximize sales within the market
  • Collect meaningful customer data for the purpose of building relationships and personalizing future client development opportunities

Core Competencies:

  • Customer Focus
  • Tech Savvy
  • Demonstrates Self awareness
  • Plans and aligns
  • Action Oriented
  • Resourceful
  • Optimizes work processes
  • Situational adaptability
  • Resilient
APPLY NOW

Fox & Bailey

We are looking for people who are passionate, driven, and ready to join a winning team! Our team is full of people who are driven and passionate (hungry), take an active pursuit in growth and learning (humble), and know how to build rewarding relationships with clients (smart/emotionally intelligent). As our Watch Sales & Social Media Specialist, you won’t just be selling watches; you’ll be curating a narrative around the world of horology.

Bailey’s Fine Jewelry is in the top 1% of jewelers in the country. It has been family owned and operated for over 75 years, is a member of both the Continental Buying Group and AGS (American Gem Society) and has five locations. We pride ourselves on offering not only the best jewelry collection but also an exclusive collection of timepieces in one of the most unique and coolest watch boutiques in the country. Our legacy is built on a passion for exquisite craftsmanship, and we are on the lookout for a fellow watch enthusiast to join our family.

What are we looking for?

Qualifications:

  • Proven experience in sales in the luxury goods sector is preferred but not necessary.
  • Strong passion and knowledge about watches and the horology industry.
  • Proven track record of managing social media channels and content creation.
  • Excellent communication skills.
  • A team player with a proactive approach.

What will your day be like?

Key Responsibilities:

  • Sales & Customer Service
  • Assist and educate customers on our curated collection of timepieces.
  • Facilitate sales processes and ensure customer satisfaction.
  • Handle customer inquiries with professionalism and product knowledge.
  • Social Media & Content Creation
  • Manage and maintain all our social media channels, ensuring consistent brand voice and engagement.
  • Create engaging and informative content that reflects our passion for timepieces.
  • Collaborate with the marketing team for campaigns and promotions.
  • Market Insight & Trends
  • Stay updated on the latest watch trends and market insights.
  • Provide feedback and insights from customers to the team to continuously improve our offerings and customer experience.

What makes this place for you?

  • We hire professionals, so you are treated like a professional. No micromanaging.
  • Our culture is unlike anything you have experienced. We are family and have fun as a team.
  • Competitive salary and bonus structure.
  • Employee discount on our exquisite timepieces.
  • Opportunities for professional growth and development.
  • A dynamic working environment in the coolest watch boutique in the country.
  • Being part of a passionate and dedicated team.
APPLY NOW

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