Careers

Bailey’s Fine Jewelry is an upscale guild jewelry store in Greenville, NC. Family owned and operated for over 72 years, member of the Continental Buying Group, and AGS (American Gem Society) with four locations. We are in search of a Jewelry Sales Professional to join our Greenville team. We are looking for someone preferably with luxury or jewelry experience. Must have proven track record of meeting sales goals, successful clienteling, and maintaining consistent performance. Responsible for upholding company core values, policies & procedures and store initiatives. Maintain a consistent high level of customer service within the store through role modeling, seek daily to develop their knowledge and skill with regards to product and services. In particular, we are looking for someone with the right heart, to lead by example, have the right attitude, and a passion for delivering an outstanding customer experience.

Key responsibilities include but are not limited to:

• Deliver individual sales goals by maximizing all selling opportunities
• Create a positive and rewarding client experience, that is warm and exciting in all customer interactions
• Provide exceptional customer service by ensuring that the customer takes priority at all times
• Fully support and align with all key business initiatives and new product launches
• Remain current and knowledgeable of industry trends, to determine opportunities to maximize sales within the market.
• Clientele Development
• Collect meaningful customer data for the purpose of building relationships and personalizing future client development opportunities
• Utilize the available marketing tools to engage current and new business and drive sales
• Embrace and utilize technology to enhance customer experience
• Assist with inventory control and keep shrink levels below target
• Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times
• Maintain an up-to-date knowledge of all product categories
• Ensure adherence to company retail operating and security procedures
• Partner with support team in the repair process and follow up on customer communication
• Department Management

Desired Skills:

• Previous retail or luxury retail sales or relevant clientele focused experience
• Proven track record in achieving sales results
• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Outstanding communication and organization skills
• Attention to details and able to ensure a consistent, quality store experience
• Professional attitude and appearance
• Sales driven, highly motivated, and willingness to learn
• Open availability
• Can do attitude

The role of a Bailey’s Repair & Design consultant plays a key part in the success of the Bailey’s business. This role is about giving legendary customer service in your department with excellence. We strive to do our jobs with EXCELLENCE. As a part of the repair consultant team you ensure that we give all patrons extraordinary service, offer them jeweler repair options and suggestions, and execute all responsibilities of your department with excellence. Company core values, service standards, processes, and procedures should be executed consistently with excellence. In this role you must be able multi-task while always putting the patron first. Clear communication skills with patrons and jewelers for descriptions of jewelry repair are imperative. Your role is helping advise our patrons on the repair options necessary to keep treasured jewelry in new condition.

Specific Responsibilities:

• Work directly with patrons and deliver a great customer service experience
• Evaluate jewelry to suggest repair options to patrons
• Watch repair evaluation
• Clean and check jewelry
• Create basic repair estimates on the spot with patrons
• Deliver jewelry repairs for patron pick up
• Use POS system to take in repairs, cashier repairs, and make detailed notes of repair options
• Maintain an up to date knowledge of all product categories
• Ensure adherence to company retail operating and security procedures
• Partner with support team in the repair process and follow up on customer communication
• Embrace and utilize technology to enhance customer experience
• Create a positive and rewarding patron experience, that is warm and exciting in all customer interactions
• Provide exceptional customer service by ensuring that the patron always takes priority
• Fully support and align with all key business initiatives
• Remain current and knowledgeable of industry trends, to determine opportunities to maximize sales within the market
• Collect meaningful customer data for the purpose of building relationships and personalizing future client development opportunities

Core Competencies:

• Customer Focus
• Tech Savvy
• Demonstrates Self awareness
• Plans and aligns
• Action Oriented
• Resourceful
• Optimizes work processes
• Situational adaptability
• Resilient

Do you want to be a part a winning team with the right heart? Surround yourself with A players, and people who are successful? If so, you are looking in the right place. Bailey’s is in the top 1% of jewelers in the country. Bailey’s Fine Jewelry’s employees are what make Bailey’s so special and successful. They are among the most accredited professionals in the jewelry industry. Including graduate gemologists, master bench jewelers and watch makers, Gemological Institute of America accreditation, as well as American Gem Society accreditation, Bailey’s staff is educated and prepared to handle every jewelry need. Bailey’s employees have the right heart, the right attitude and a love for what we do. We also stay very involved in the community and participate in a great deal of philanthropy.

The role of our Sales Support Specialist plays a key part in the success of the Bailey’s business. They are the key to our mission of providing the best customer service experience in the country. We strive to do our jobs with excellence. You ensure we are giving legendary service and support the sales and repair and design team to ensure we are staying planned and organized with everyone’s eyes focused on the goals. Our stores are a fast paced environment, and we have the largest and most beautiful jewelry and gift selection in the country. We provide great tools for coaching and training; all you have to do is show up with the right heart and be teachable!

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Key responsibilities include but are not limited to:

• Delivering legendary customer service
• Executing operational responsibilities on a consistent basis
• Maintain store luxury appearance
• Maintain company clienteling standards for in-store events
• Assist in executing in-store events
• Execute daily reconciliation of POS system
• Consistently delivery customer service standards
• Assist in inventory controls
• Oversee transferring and receiving of merchandise
• Process and receive special orders, layaways, and all POS transactions

Desired Skills:

• Professional appearance
• Outstanding customer service skills
• Possess basic math skills to conduct transactions; the ability to handle cash and to maintain and balance a cash drawer.
• Exceptional clientele, customer relationship-building skills
• Demonstrate strong verbal and written communication skills
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Open Availability

We are hiring for both part-time and full time-positions.