March 28, 2014
I had my Tag serviced recently and just got it back. My watch is running better than new! Keeping great time, cleaned nicely and repaired well. Very happy with their service work. Everyone was friendly and nice. I highly recommend based on this experience.
March 27, 2014
After shopping with my future fiance (now wife!!) at several other jewelers, we couldn't find any engagement rings that matched her unique style and my desire to give her a ring as beautiful as she is. We spoke in broad terms to Nancy Holt and she suggested the idea of a custom ring. Nancy introduced us to Rich Nobrega. The clarity of Rich's vision and passion quickly convinced us this choice was right for us. I removed my lovely bride from the process to maintain an element of surprise which gave me some pause. However, the entire Bailey's team at Cameron Village rallied to support me and guide me through it. To a person each Bailey's member was attentive, kind, and celebrated with me. Rich is a true artist and was able to move from concept to delivering a gorgeous, custom piece. What resulted was a true miracle for us and a perfect way to start our married lives together!! Everything was perfect from trust to service to quality of materials to artistry. We look forward to our continued relationship with Bailey's for our fine jewelry needs. Kudos to Nancy and Rich in particular. We love y'all!
March 14, 2014
I love stopping in Bailey's while shopping at the mall. This location has friendly staff and a great selection. I am huge fan of David Yurman and I am always able to find something fun to try on or purchase. Definitely worth someones time to stop by and browse.
March 3, 2014
Great customer service! Aside from the obvious, that they have a beautiful and robust selection of jewelry, the staff at Bailey's really goes above and beyond to help. I was in this afternoon to get a chain on a charm necklace fixed and they took care of it at no charge, which I was not expecting! My husband and I both have purchased several pieces in the past from Bailey's and have always been pleased. I will continue to support them in the future!
March 3, 2014
Bailey's is by far the best. Their staff exemplifies the professionalism and knowledge that other jewelry stores should strive for. Bottom line is that I would not go anywhere else!
February 17, 2014
I had been shopping for a wedding ring for months, and I went into several jewelry stores in the Raleigh area. But, I kept coming back to Bailey's because I felt I could truly trust them. Their staff always treated me so kindly, every time I have gone into the store. They helped educate and encourage me along the way. Reggie and Bill were my saving grace in finding the perfect engagement ring for my beautiful fiance. I am looking forward to doing business with them for years to come. I know that my future wife and I will be able to depend on them for the best quality workmanship, materials, and service.
February 6, 2014
The staff at Bailey's in Crabtree is always friendly and helpful. I have been there several times to find jewelry for both myself and family. They always seem to understand my style and help me find something within my budget. Their jeweler Chris, has made me some custom pieces that are fabulous. He always takes the time to explain the details to me and I really appreciate that. Go to Bailey's at Crabtree for a great experience!
February 1, 2014
Bailey's greatest asset is their fine staff of sales associates. The first time I shopped at Bailey's in Greenville I was greeted courteously, never rushed, and certain that the people there legitimately wanted to help me…mission accomplished. Since that initial visit I have never hesitated to recommend Bailey's and have made it my only choice for quality jewelry and expert assistance.
January 11, 2014
I needed a Luminox watchband repaired and because I had had such a bad experience in Philadelphia, I went online to see where I could send it for repair. I chose Bailey's in Raleigh and they were gracious and helpful and repaired the watchband AND gave me a new battery for no cost. That is really above and beyond and I greatly appreciated this courtesy.
June 4, 2013
I had my grandmother's wedding ring fixed for my own wedding at Bailey's. They finished replacing the broken band several days earlier than predicted. Unfortunately the band became cracked about a week later, but when I called and explained they were able to get my ring fixed for free within a couple days. Such great, quality customer service, and great craftsmanship (the crack that developed had to do with material not work site/quality). Thanks! Highly recommended.
March 6, 2013
I purchased my fiance's engagement ring here. This is no easy task for a guy like me, however, thanks to Nancy and the rest of the Bailey's team, the process was very enjoyable! They provide the level of service I would expect when making that size of a purchase without sacrificing the quality of their products. If you're looking to avoid the 'Walmart' type jewelry stores but are afraid of the high prices of the 'mom and pop' boutiques then Bailey's is for you! Go see Nancy at Bailey's in Cameron Village!
March 10, 2012
A fantastic business. Went in to get a new battery for a watch, and guess what - no charge. They do accept cash though to donate to toys for tots. This shows the business really cares about the community they live in. That's not all, as soon as I walk in, they offer me a cold beverage, and showed me to a plate of homemade cookies. They had a big screen TV with football on while I waited, I even helped myself to another drink- which was coke in a classy glass bottle. I liked it so much, I decided to buy a gift for my sister. I have no clue how to pick out jewelry, but a helpful salesperson guided me to a perfect monogrammed bracelet, only 25 bucks. If you need any jewelry or service on your watch, this is the place to go. This a a really special place, a real part of the community.
September 22, 2013
I love this place! The staff is wonderful. There are Hershey's kisses everywhere. They offer you beverages and snacks. Bake cookies. Really impressive. Plus, they're just really nice.
I had them reconstruct a ring that was sort of falling apart, and I had them create a new ring based on a fake one that I really liked. Rich did all the work, and he really is an artist. They were both beautiful. Better still, I had him create mock-ups of both rings when I first went there. I couldn't afford to do both, so I only did one. [Yes, they're expensive, but they're good, and they stand behind their work.] Anyway, they kept the mock-up (digitally created image to show me what the ring would look like based on the diamonds I gave them to use from another ring I didn't like anymore) for a couple years, and when I could afford it, I came back, and they made it...and beautifully. It was even more beautiful than I expected. Also, I had them fix the posts on two earrings (one pair they were too long and another, they were too short; I asked them to use the extra from one to put on the other). They did a great job, and that actually was very affordable. Lastly, one of the rings they made I felt like was a bit too tight. They enlarged it (cutting the back and adding more gold), and they didn't charge me for it. They also did it within 30 minutes. Very impressive. Like I said, they stand behind their work. Anyway, like I said, I love this place.
April 24, 2012
I'm a simple girl. I wear the same Claddaugh ring and white gold chain every day without fail. You could even call me boring (but don't). However, when my dad wanted to buy a 30th anniversary piece of jewelry for my mother, I was glad to be of assistance/emotional support for a man out shopping. I suggested we meet at Bailey's in Cam Village, for starters.
His original plan was to buy her a sapphire and diamond tennis bracelet, and we'd kind of use me as a size-road-map (Mom and I both have the same, weird, dainty wrists). The sales girl was incredibly helpful and showed us a STUNNING bracelet that was - oh you know - about double my dad's intended budget. I tried it on for a sec, so we could see how it would look, before I begged the girl to take it away. "Can. Not. Have. Please. Remove. Thanks." Too bad, that thing was beautiful.
We discussed budget a little more in depth with the Bailey's saleswoman, and then worked our way over to the rings (though I stopped to stare longingly at a ring that VERY CLOSELY resembled Princess Di's/Kate Middleton's massive sapphire. *SIGH*) We looked at a handful of three-stone settings, big sapphires with side stones, some channel settings, etc. We settled on a fantastic pronged setting with alternating sapphires and diamonds. Dad breathed a sigh of relief at the "task" being as easy as it was and I texted my beau about how I'm never going to be The Duchess of Cambridge.
Women in my family have the tendency to RETURN gems given to them by their husbands/fiances, in order to pick something out together after the fact. This was not the case with Mom's new ring from Bailey's. She texted me (from their anniversary dinner, no less) telling me how beautiful it was, how surprised she was and thanking me for helping my dad pick it out. Sounded like a win to me!
January 18, 2011
I needed a watch miracle. I have the most handsome Citizen Eco-Drive which was also coincidently (and purposefully) is a mens watch, that I NEEDED to fit my extremely slender wrist. No small feat in my overly dramatic mind and therefore I could not just trust any old jeweler with amateurs manning the sizing gun - I needed watch experts. Baileys had me at "Advanced Restoration" and "Sure, we do that all the time. 20 minutes?"
So I browsed. David Yurman, estate jewelry, Michael Kors, Tags, Rolex's, and DIAMONDS OH MY! I sat down to prevent money from flying out of my wallet as quick as, "ohhh lots-o-shiny, I'll take it." There's a little oasis in the back of the store with plush(ish) chairs, cookies, and beverages (bottled water and bottled Coke -score!) and a flat screen TV, Virginia was playing Duke. Surprisingly, it wasn't all men in this little dugout, they wisely knew not to let wide-eyed wives or girlfriends loose unsupervised in a jewelry store, could get expensive, very expensive...
Also surprising was how many people there were in the store late Saturday afternoon. It wasn't crowded, but there were a lot of people milling about and they all seemed to know each other, somewhat amusing in a "we're all friends here" type of sentiment.
As promised my watch was done in 20 minutes, sized perfectly, and most amazing of all - free of charge. Way to win future customers!
November 1, 2010
I could not be happier with my experience at Bailey's Jewelry. Kelly B. and Josh B. were an absolute pleasure to work with. I have spent months shopping for a diamond and countless hours doing research (online and with several brokers) for the most perfectly cut diamond. The crown and pavilion angles, along with table/depth percentages and star length significantly determine the sparkle and "fire" of a diamond and its performance.
All of the diamonds I looked at were GIA graded "triple ex", however the one at Diamond's Direct (that I nearly purchased) I later found out was what is referred to as "steep and deep" and was on the fringe of being "triple ex" certified. It was still a fantastic diamond, just not the absolute best which is what you expect in a "triple ex".
The diamond Bailey's found was the very best of GIA "triple ex" and fell within AGS's "triple zero" category. The price was also just as competitive as Diamond's Direct, Blue Nile, White Flash and significantly better than CMI Jewelry (who so kindly faxed a price sheet with their "standard markup" fee to an open fax machine at my office without my knowledge).
The diamond Bailey's found for me was proportionately...perfect! The absolute best cut. Trust me, there's a huge difference. Everyone my fiancée has run into has complimented on how it's the most sparkly ring they've ever seen, even complete strangers. Check out pricescope.com and Holloway Cut Advisor for the "techy" details about the cut.
What I also noticed was they had a large staff and all of their work was done onsite, with a small family environment. Nothing against small stores, but I liked knowing they had enough staff there to take care of anything my fiancée needs if something happens. Growing up in Raleigh I've always been familiar with the Bailey's brand name and their outstanding quality. I just couldn't be happier with the outstanding price, exceptional quality and family atmosphere I experienced at Bailey's. Oh yeah, and my fiancée likes to brag about her Bailey's box! :)