Here at Bailey’s, we want you to be completely satisfied with your online purchase. If for any reason you are not satisfied, we will gladly accept returns for a full refund, exchange, or in-store credit within 30 days of receipt. Any merchandise that was sized, altered, engraved, damaged or disclosed as ‘non-refundable’ cannot be returned.

All returned merchandise should include the vendor packaging and be in the same condition in which it was received. Used merchandise cannot be returned unless it is defective.

Shipping is non-refundable. A refund on shipping will only be applied if there was discrepancy or error during the checkout process through Baileybox.com.

Returns will be credited in the same way in which they were paid.

Returned Merchandise Procedure:

Step 1: Return Authorization

Please email support@baileybox.com to get a return authorization number. This number will need to be written on the outside of the package. Any returns that do not have an RA#  WILL NOT be accepted and WILL BE returned to the sender. Return authorization numbers will expire within 10 business days.

Step 2: Shipping an item back to Bailey’s

Please box all merchandise, packaging, receipt, and email confirmation of your RA#.

Ship to:
Web Department
Baileybox, RA#
3815 Barrett Dr.
Raleigh, NC 27301

Bailey’s is not responsible for any lost packages, therefore you should insure your package through the carrier for the full retail value.

If the merchandise is less that $500, you can ship it through any carrier. Please be sure to insure your package for the full retail value and request a return confirmation that your package has been delivered to its destination.

If the merchandise is more than $500, ship your package through the United States Postal Service(USPS) Registered Mail. Please be sure to insure your package for the full retail value and request a return confirmation that your package has been delivered to its destination. (UPS and Fedex will not insure jewelry shipments over $500)

Step 3: Receiving & Processing

Upon receipt, merchandise will be sent to our quality control department. Any items that show signs of wear, have been engraved, sized, altered, damaged, or disclosed as ‘non-refundable’ cannot be accepted. Returns that do contain their receipt or are improperly packaged will also not be accepted.

Please allow 2-3 weeks for processing a return.

Please feel free to contact us at support@baileybox.com with any questions!

On behalf of our family and all Bailey’s Associates, we sincerely thank you for choosing Bailey’s. It is always our privilege to serve you. Please let us know if we can help you further in any way.